How can I retrieve my tickets?

If you haven’t received your tickets in your email, you can get them on this link (only if you bought them on our official website

If it doesn’t work, email us to

Do I need DNI or NIE (Spanish ID) to purchase my ticket?

The only tickets that require a DNI or NIE (Spanish ID) are the ones labeled as “Entrada residente”.
This ticket is limited to people who live in Mallorca and requires a Spanish ID registered in Mallorca.
If you are not a resident of Mallorca, you should buy the “General admission ticket”.

Can I change the date of my tickets?

All our tickets are for a specific date and can only be used on the day of the event listed on the ticket.

Are the tickets refundable?

According to our refund policy, no cancellations or refunds are accepted after purchasing the ticket.

I purchased a 'Resident Ticket' by mistake, can I change it?

If you have purchased the “Resident ticket” by mistake, you must purchase the “General Ticket” and send us the ticket you wish to request a refund for. Once we confirm that you have purchased the correct ticket, we will proceed to refund the one you purchased in error.
Send your request and the ticket here:


or send an email to:

    Event date

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